Welcome, collectors of the curious and lovers of the extraordinary! At Creepy Collectibles Shop, we understand that our whimsical wonders might spark some questions. We’ve gathered the most common inquiries below to help you navigate our spooktacular world of vintage charm and handcrafted magic.

🛍️ Product Questions

What types of products do you specialize in?
We specialize in handcrafted collectibles and vintage-inspired decorations, with a particular focus on seasonal celebrations. Our collections include Halloween treasures from Bethany Lowe and Beistle Vintage reproductions, Christmas creations, Americana decorations, battery-operated LED lights, bottle brush trees, and limited edition Charlie Bears.
Are your products authentic and handcrafted?
Absolutely! Each piece in our collection is carefully selected and many are handcrafted by artists who share our passion for quality and charm. We work directly with renowned artists like Bethany Lowe and feature authentic reproductions of vintage classics.
Do you offer limited edition or seasonal items?
Yes! We frequently update our collections with seasonal items for Halloween, Christmas, Easter, and 4th of July celebrations. Many of our pieces are limited edition, so we encourage collectors to act quickly when they find that perfect piece.

🚚 Shipping & Delivery

Where do you ship?
We ship our magical creations globally! However, we’re currently unable to deliver to a few select Asian countries and remote regions. If you’re unsure about your location, please contact us before ordering.
What shipping options do you offer?
We offer two mystical delivery options:

Standard Shipping ($12.95): Perfect for eager enthusiasts! Carried by DHL or FedEx, your treasures will arrive 10-15 days after shipment.

Free Shipping: For our patient collectors planning ahead! Available on orders of $50 or more via EMS, with delivery in 15-25 days after shipment.
How long does order processing take?
Our team of spooky specialists takes 1-2 days to carefully prepare and package your order with the reverence it deserves before it begins its journey to you.
Will I be able to track my order?
Absolutely! Once your package begins its mystical journey, you’ll receive a tracking number to follow your collectibles’ adventure to your doorstep.
Are there any additional fees for international orders?
For our international collectors, please note that your country’s customs may impose additional fees or taxes. These are the responsibility of the recipient and are not included in your shipping cost.

💳 Payment & Accounts

What payment methods do you accept?
We accept various magical payment methods including Visa, MasterCard, JCB, and PayPal to make your collecting journey as smooth as possible.
Is my payment information secure?
Yes! We treat your payment information with the same care we give to packaging your precious collectibles. Our payment system is secure and encrypted.

🔄 Returns & Exchanges

What is your return policy?
If your item isn’t quite right, you have 15 days from receipt to contact us about returns. Please visit our Shipping & Returns page for complete details on the process.
What if my item arrives damaged?
We meticulously package each item to ensure safe arrival, but if your treasure arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll work our magic to make it right!
Can I exchange an item for a different one?
We want you to love every piece in your collection! Exchanges are subject to availability and must be initiated within 15 days of receipt. Contact our friendly team to discuss exchange options.

🎭 About Our Shop

What makes Creepy Collectibles Shop unique?
We’re more than just a shop – we’re curators of the curious and guardians of vintage charm. Our passion for quality, attention to detail, and commitment to creating magical experiences sets us apart. Each piece tells a story, and we’re honored to help you create memories with our whimsical wonders.
Do you work with independent artists?
Yes! We proudly collaborate with talented artists who share our vision for quality and charm. From Bethany Lowe creations to other artistic wonders, we support the creative community that brings these magical pieces to life.

Still Have Questions?

Our friendly team of Halloween enthusiasts and collectors is here to help you!

Email us at: [email protected]

Visit us at: 31250 Courthouse Dr, Union City, US 94587

Continue your collection journey and let us deliver some magic to your doorstep!


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